Broken spider base on Razer gaming chair : ENKI X | Razer Insider
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Question

Broken spider base on Razer gaming chair : ENKI X

  • January 19, 2026
  • 1 reply
  • 73 views
A

 

Hello,

I am contacting you regarding my Razer gaming chair. ENKI X

After investigating an instability issue, I discovered that the spider base (chair base) is cracked on two of its arms. Because of this, some wheels no longer touch the ground properly, and the seat height varies slightly when rotating.

The chair has become unstable and unsafe to use.

I have attached photos showing the cracks on the spider base.

Could you please let me know if a replacement spider base is available, or what solution you can offer?

PS : The chair was purchased on Amazon on May 13, 2022.

Thank you for your assistance.

Best regards,
Cyrille

 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Aicko-Gaming 

I understand that you want to purchase a replacement part for your Razer Enki X.  You can submit a ticket through this link for further assistance.  

Once there, navigate to "Lifestyle products" > "chairs" > enter your serial number, and then submit your request. Our Support Team will then be able to assist you with your chair spare part request.

Alternatively, you can send me a PM together with your device’s serial number, and I can help you initiate a support ticket and forward it to the relevant team. Thank you!


*Thread locked to curb conversation to PM.

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