Broken USB Dongle for Ultimate Viper | Razer Insider
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Hi,



I have to say I'm really disappointed with the build quality of the USB dongle for the Ulimate Viper.

The dongle has disintegrated and it seems that the plastic cradle that supports the main circuit board has incredibly thin arms.



One of the arms has snapped and the the dongle has fallen apart.



I'm very happy with the mouse but I would expect better from a premum product.



Please can the item be replaced?



Thanks in advance

Phil
PhilHoffer
Hi,



I have to say I'm really disappointed with the build quality of the USB dongle for the Ulimate Viper.

The dongle has disintegrated and it seems that the plastic cradle that supports the main circuit board has incredibly thin arms.



One of the arms has snapped and the the dongle has fallen apart.



I'm very happy with the mouse but I would expect better from a premum product.



Please can the item be replaced?



Thanks in advance

Phil




That's uncool. Sorry to hear about what happened to your headset's dongle. Have you submitted a case to our Support Team? If you haven't, please initiate one. Otherwise, send me a PM so I can help you create an investigation. I'll be locking this thread to curb our conversation privately.
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