BUG: Cannot access Support Articles - Getting "401 Unauthorized" JSON response | Razer Insider
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BUG: Cannot access Support Articles - Getting "401 Unauthorized" JSON response

  • March 29, 2026
  • 2 replies
  • 38 views

xiaowu5933

Hi Razer Team,

I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.

Here are the details:

I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.

Could your web or support team look into this? Thank you!

2 Replies

Noa_D
  • Insider Mini
  • March 29, 2026

Lo mismo 


dailyEerieBlackJADE103

Same here. I cannot access the Support