Bug "Open RMA" blocking THX Spatial Audio purchase | Razer Insider
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Bug "Open RMA" blocking THX Spatial Audio purchase

  • May 24, 2026
  • 1 reply
  • 14 views
G

Hi everyone,

I am living in Vietnam and trying to purchase the THX Spatial Audio software upgrade for my BlackShark V2 X. However, at checkout, the store page blocks me with an error message: "You have an Open RMA, please click here to edit your order."

When I click on that link, it redirects me to my Support History page (https://mysupport.razer.com/app/account/support_history), but both "Pending Payments" and "All RMAs" show "No records found".

Because of this ghost RMA bug, the checkout page is stuck on the US region and completely locks my Billing Address to the United States (+1), so I cannot switch it back to Vietnam to use my local card.

Is there any way to reset my cart session or update my Billing Address to Vietnam on the system so I can complete the payment?

Thank you!

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@GODer 

I understand that you’re encountering an issue where the checkout page shows an “Open RMA” error, even though no records appear in your Support History. 

To help us narrow down the cause, could you please confirm if you have had any previous contact with Razer Support regarding an order or RMA that might still be open or pending in the system? 

Additionally, kindly provide a screenshot showing the exact error message you’re receiving on the checkout page. This will help us further investigate and identify the root cause of the issue.
 

 You can upload the screenshot using this link and then send me a private message with the link once it’s uploaded.



*Thread locked to curb conversation to PM. 

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