I've been in offline mode since I bought my product, recently my Razer synapse logged off for some reason. Since I forgot my password, I reset it through the prompt. However when I tried logging back on, I would get "INVALID EMAIL AND/OR PASSWORD" and the email and password textboxes would become red. I was able to resolve this by going into AppData\\Local\\Razer\\Synapse\\Accounts\\RazerLoginData.xml and changing <Mode> to Online then logging in. Obviously this is a bug and should be resolved in future releases.
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