Camera and Mic Not detected
Dear Razer,
I have a problem with my laptop's camera and microphone not working, It has been 6 months. i have tried the troubleshooting that you advise on your website, but it still does not work, so I decided to use an external camera and mic, but I have new trouble, the razer logo is off. I think many people have the same problem as me, but I can't see any troubleshooting on your website that is working for us. Please give us the best way to solve this problem.
This topic has been closed for replies.
- Razer Support
- 7746 replies
homepolyPlumpPurple698Sorry to hear about your laptop's ongoing issue. Did you also try installing the latest Windows updates? Please download the Intel Driver & Support Assistant and see if it offers drivers for your unit. Also, did you try reverting your laptop's operating system to its factory state by following this article? Otherwise, submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
Dear Razer, I have a problem with my laptop's camera and microphone not working, It has been 6 months. i have tried the troubleshooting that you advise on your website, but it still does not work, so I decided to use an external camera and mic, but I have new trouble, the razer logo is off. I think many people have the same problem as me, but I can't see any troubleshooting on your website that is working for us. Please give us the best way to solve this problem.
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