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Why can't I use Razer Silver to exchange for items anymore? After I changed it, it canceled my order

Hi Honeydewfocusleet750,

For Razer Gold and Silver issues, kindly contact our Razer Gold Support by creating a ticket or via Live Chat by clicking the green chat button at the bottom right. Make sure to include all relevant information and screenshots showing the problem. If you have an existing case, PM me with the reference number so I can coordinate with the team. All the best!