Can i get refund or another? | Razer Insider
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Question

Can i get refund or another?

  • August 3, 2026
  • 1 reply
  • 12 views
S

Hey, my name is luis. I currently live in Mexico. Basically, I bought a DeathAdder V3 Pro mouse in the United States; it cost me $160

I went home happy, and when I opened the package, everything seemed fine, but upon closer inspection, it turned out the USB receiver for the mouse was missing, so I can’t use it wirelessly. I tried looking for a replacement part and found something, but I don’t think it’s compatible with this model, so I don’t know what to do. To make matters worse, I lost the receipt

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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there. ​@ServiCrack

    I understand that you purchased a Razer DeathAdder V3 Pro in the United States, but the USB wireless receiver was missing from the package, preventing you from using the mouse wirelessly. 

    Could you please let me know where you purchased the device? Did you purchase it directly from the Razer.com website or from a third-party reseller? Please send me a PM along with your device’s serial number so I can check its detial here in our system and assist you further. Thank you!



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