Can I return this mouse? | Razer Insider
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Question

Can I return this mouse?

  • September 23, 2025
  • 1 reply
  • 34 views
F

Hi, 

I’ve recently bought a Pro Click v2 on the official Razer website.

I’ve tried the mouse for a few minutes, only to realize that Razer Synapse isn’t compatible with my Mac with an Intel chip.

I’ve removed the protective film from the bottom of the mouse.

Other than that, the mouse and its accessories are still brand new, no sign of use.

Is this still valid for a refund?

The FAQ is quite ambiguous about the allowed state of the products that can be returned.

Thanks for your help!

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • September 23, 2025

Hi ​@flo62134,

Please initiate your return by going to this link. You can also read about our Standard Return Policy by clicking on this link. Just send me a PM for any other concerns.



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