I have a Basilisk X Hyperspeed the warranty ended like 3 years ago. It fell on the floor and now thew right click only works sometimes. i live in mexico is there a place where i can send it for repair?
Question
Can i send my mouse for repair?
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- Razer Support
Hi there,
We don't offer repair services for our peripheral devices like your mouse. Repairs are specifically for Razer Blade laptops. For Razer peripherals, we focus on troubleshooting to help resolve issues, and we can replace the entire unit if it's still under warranty and was purchased from an authorized reseller. Since your mouse is outside of its warranty period and the issue is due to a fall (customer-induced damage), it wouldn't be eligible for a warranty replacement.
If you have any further questions, please send me a private message along with your device's serial number. I can then check its details in our system and assist you further. Thank you!
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