Can’t Access My Account – Lost Recovery Codes and 2FA Issues | Razer Insider
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Can’t Access My Account – Lost Recovery Codes and 2FA Issues

  • July 2, 2025
  • 1 reply
  • 28 views
dataGreenLizardcool599

Hello Razer Support,

I’m unable to access my account because I no longer have my recovery codes and I don’t remember exactly when I enabled 2FA. My registered phone number does not receive SMS anymore — it only works for WhatsApp.

I lost my original SIM card some time ago when switching to a local one, and I haven’t had a chance to reactivate it yet.

Could you please help me update my phone number or add a secondary number for verification? I can share all necessary information privately through a secure channel, as I don’t want to post personal details here.

If possible, sending authentication codes via WhatsApp instead of SMS would solve my issue.

Thank you for your help!

Best regards,

WIlliam C. L. Martins

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 2, 2025

Hi dataGreenLizardcool599,

I’m here to help. I understand you wanted to change the phone number associated with your Razer ID. Please PM me the following information so I can verify your account.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb the conversation to PMs.

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