I’m unable to contact Razer support through the site: https://mysupport.razer.com/app/warranty-support. When I click on any support categories nothing happens. I’ve tried this on 3 browsers on the PC and two on Android with the same results.
Issue:
I’m having connection issues with the Razer Hyperspeed dongle to Windows 11. Occasionally, my Blackshark v2 Hyperspeed headphones will disconnect from Hyperspeed and Windows will show an error that it doesn’t recognize the USB device or it malfunctioned. The headphones themselves seem to have no issues when connecting via BT or USB wired.
Troubleshooting steps:
The first thing I did was to replug the USB which works at first but the disconnects keep happening with increasing frequency and shorter periods until Windows doesn’t even react to plugging it in.
I’ve tried multiple USB ports and cables with the Hyperspeed dongle with the same results.
I followed instructions to update the firmware for the headphones and dongle and both were already up to date https://mysupport.razer.com/app/answers/detail/a_id/4166. I followed instructions to pair the dongle but could not complete the process because Windows wouldn’t recognize the dongle https://mysupport.razer.com/app/answers/detail/a_id/5994.
Windows updates are current and I’ve restarted multiple times. Synapse is also up to date.
Any help would be appreciated!
