After registering my new Basilisk V4 Pro mouse, which I bought from Razer and just received yesterday (after ordering it more than two weeks ago), I tried to buy Razer Care, which a previous support tech (Case number 261014-002525) said I could do once I received the mouse.
No go. Although your warranty section recognized the serial number, RazerCare says it can’t be found. I can’t get past the serial number screen. The serial number is io2638h38907861.
Also, it seems like I only had 15 days from the day of purchase (Oct. 8, 2026) to get RazerCare Elite, which is what I wanted, since it covers accidental damage. Due to a customs shipping delay, I did not get my mouse until after that 15-day window.
I am not interested in RazerCare Essential, only the Elite. I’d like to be able to buy it, since the shipping delay was out of my control.
Also, I already put a support ticket in, but that goes first to tech support, then to sales, etc., so that’s days away from any resolution.
Tried phoning, but can’t reach sales, only tech support. I need a Razer.com human being.
I would like a real human being to help me out. I’ve purchased more than a dozen Razer products over the years. If I’d known about how good RazerCare Elite was, I’d have purchased it at the time I bought my mouse and Dock V2 Pro. I don’t want to miss out on it.
Please help, and thank you.