Can't change colors of my Razer BlackWidow Chroma V2

I don't know why but I try change colors of my keyboard a don't work help please.

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Hi there! Can you share a short video of you trying to change the lighting in Synapse? Also, which version of Synapse are you using?

Yes I upload it to YouTube, and also some pictures from mouse and keyboard.

https://i.imgur.com/MXVSztj.png

https://i.imgur.com/PlhJFuA.jpg

https://i.imgur.com/xWNzndz.jpg

Thanks for the video. Please send over the version number of Synapse 3 to me through PM. I'll assist you from there.

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