I have the same problem!!

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Wrenchineer
I just got a new blade 15 advanced with a 2K 240hz display, but the only option I see in synapse is 60hz. I'm not sure if it's a razer or a windows issue. When I go into the nvidia control panel under "Manage Display mode" and switch it to nvidia gpu only, my display goes to 240hz but in synapse it now says "Unavailable for Secondary Display" and when I go to display settings in windows, it shows I have 2 displays. It says display 1 is connected to Intel(R) UHD Graphics and that display 1 isn't active, and it shows display 2 is connected to the RTX 3080. Is there anyway to have only 1 display and have it connected to the 3080? I've reinstalled the drivers multiple times and even factory reset windows and it's still an issue.

Hey everyone! Thanks for initiating this thread. Please submit a case to our Support Team by clicking this link or send me a PM together with the following so I can report it to our devs and present data from your laptop:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)

e. BIOS main tab.

f. Synapse 3.0 logs.



Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

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Razer.Speedcr0ss
Hey everyone! Thanks for initiating this thread. Please submit a case to our Support Team by clicking this link or send me a PM together with the following so I can report it to our devs and present data from your laptop:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)

e. BIOS main tab.

f. Synapse 3.0 logs.



Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

Hello. Any news on this? I have the same issue with the Razer Blade 15 Advanced - RTX 3070 (2021), I bought last week. Also an open case id (*Omitted).

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Hello,





yeah i have the same issue. and I've been talking to the support now for over a month.



no solution so far.





i saw a lot of people on reddit and youtube have the same issue. In my experience this is the worst support for a premium product so far.





I have to rely on this notebook because i work as a freelancer on this machine. until today no one from razer can tell me what exactly the issue is.





if at least someone would tell me that it is a known problem and you are working on a solution. that wouldn't be cool, but I could live with it. but I am offered absolutely no solution. and no reaction from the support.





here is the link to the reddit treat for some workarounds :





https://www.reddit.com/r/GamingLaptops/comments/mblnm6/razer_blade_15_advanced_2021_qhd_240_hz_60_hz/





my case number is (*Omitted).

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Hey GiuDa13 and semitongue! The behavior has been escalated to our Support Team and devs and they investigating the laptop's issue. By the way, I removed your case numbers for your security and forwarded the team your feedback. Please continue communicating with the team as they may ask you something that is part of their investigation. I appreciate everyone's cooperation.

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Same problem here. Razer admitted to me it's a hardware fault after six weeks trying to diagnose the issue. Trouble is i've put a dbrand skin on the machine, and so the original shop I purchased it from is refusing to let me return it for a refund! Any advice would be welcome (UK Laws)

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radiovilleChampagne594
Same problem here. Razer admitted to me it's a hardware fault after six weeks trying to diagnose the issue. Trouble is i've put a dbrand skin on the machine, and so the original shop I purchased it from is refusing to let me return it for a refund! Any advice would be welcome (UK Laws)

I'm surprised Razer said it's a hardware fault, since it's actually a hybrid graphics solution, allowing you to save battery life, while not gaming. I had to find it out myself but now I know that I can change it via BIOS or NVIDIA Graphics and still use 240Hz while browsing. Keep in mind that using the NVDIA GPU will drain your battery much quicker and that's where the integrated Intel UHD graphics comes handy, BUT it's only capable of 60Hz and that is something you don't expect in a € 2.600,- laptop (when I buy a 240Hz display, I expect a 240Hz display).



I still love this laptop, but I don't like the fact, that Razer Support does not know about their own products especially because the answer is on the razer support site (that's were I found out):



https://mysupport.razer.com/app/answers/detail/a_id/4088



@semitongue I guess there won't be a solution to this, since it's a hardware thing, though I would love a software solution via Synapse, like on the 360Hz version.

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radiovilleChampagne594
Same problem here. Razer admitted to me it's a hardware fault after six weeks trying to diagnose the issue. Trouble is i've put a dbrand skin on the machine, and so the original shop I purchased it from is refusing to let me return it for a refund! Any advice would be welcome (UK Laws)

Have you share this with the Support Team member that is handling your case? I've seen that you've contacted Razer.Caziel via PM. Please continue communicating with the team via email.



Hi GiuDa13. Your feedback is duly noted. Our devs are still investigating this behavior. The team aims to generate an official fix for this behavior. However, there's no ETA yet. Please submit a case to our Support Team by clicking this link or send me a PM so I can assist you in generating a support ticket.

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