Can't connect Deathadder Essential to Synapse 2.0 | Razer Insider

Can't connect Deathadder Essential to Synapse 2.0

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So today I bought Razer Deathadder Essential and it turned out to have high dpi than my other mice. I tried installing Razer Synapse 2.0 but it didn't show, after I installed Synapse 3.0, same thing, it just didn't show. I tried registering the product, still no effect. If anyone knows how to fix this issue pls help.
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10 Replies

Jenjar
Rank
Userlevel 7
Did the most register for warranty when you tried? Or did it say the serial number or something like that is not valid? Where did you buy the mouse from?

Also, you can try uninstalling both of the synapse's and then reinstall whatever synapse it says to use in the manual for the mouse (Can't tell if its a Synapse 2 or 3 product looking on the site).
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Jenjar
Did the most register for warranty when you tried? Or did it say the serial number or something like that is not valid? Where did you buy the mouse from?

Also, you can try uninstalling both of the synapse's and then reinstall whatever synapse it says to use in the manual for the mouse (Can't tell if its a Synapse 2 or 3 product looking on the site).

I registered for warranty it asked me for the serial number and the unique ID or something. I bought the mouse from my friend (brand new and sealed). Btw I tried uninstalling and installing both versions but nothing worked.
Jenjar
Rank
Userlevel 7
babyclour
I registered for warranty it asked me for the serial number and the unique ID or something. I bought the mouse from my friend (brand new and sealed). Btw I tried uninstalling and installing both versions but nothing worked.

Try registering the mouse, the serial number and model number should be on the box and the bottom of the mouse itself. Make sure to type in the serial number correctly, since sometimes you can mix up the difference between a "zero" and a "O".
Starting Guides for Razer Insider: House Rules, Posting Guidelines, Tips & Guidelines for Razer Insider, Earning Silver on Insider Razer Support: Insider, Twitter, Other Methods Product Guides: Which Keyboard is Best for You?, Which Mouse is Best for You? ~Razer Products Owned~ DeathStalker Chroma Deathadder Chroma Kraken 7.1 Kraken 7.1 V2 Mamba TE FireFly Hard Edition Ornata Chroma Chroma HDK Base Station Chroma Mamba Elite Blackwidow Elite Goliathus Control Fissure Edition Nabu Swift Hoodie Keyboard Bag Hammehead Pro V2 Sphex V2 Mini Kraken TE Hammerhead True Wireless PBT Keycaps
B
How exactly do I register it. On the website or synapse?
B
If you are talking about
https://gyazo.com/acad65c35773e92fab84d149e0816951 then i already did it
Jenjar
Rank
Userlevel 7
babyclour
How exactly do I register it. On the website or synapse?

Try the Razer ID site. If you can not connect it there, you may need to wait for a official support agent to come on here or contact support in another way to insure the product is not a knockoff.
Starting Guides for Razer Insider: House Rules, Posting Guidelines, Tips & Guidelines for Razer Insider, Earning Silver on Insider Razer Support: Insider, Twitter, Other Methods Product Guides: Which Keyboard is Best for You?, Which Mouse is Best for You? ~Razer Products Owned~ DeathStalker Chroma Deathadder Chroma Kraken 7.1 Kraken 7.1 V2 Mamba TE FireFly Hard Edition Ornata Chroma Chroma HDK Base Station Chroma Mamba Elite Blackwidow Elite Goliathus Control Fissure Edition Nabu Swift Hoodie Keyboard Bag Hammehead Pro V2 Sphex V2 Mini Kraken TE Hammerhead True Wireless PBT Keycaps
B
btw i don't think its a knockoff because
https://gyazo.com/a66f2d1b7240c89d29d75c01ee9389ef
Jenjar
Rank
Userlevel 7
babyclour
btw i don't think its a knockoff because

Where does that pop up? Looks like a Synapse 2 menu to me.
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Jenjar
Where does that pop up? Looks like a Synapse 2 menu to me.

Yes it is but also this is on the website
https://gyazo.com/21da9cb03e98795d3c0ded6f92863a0d
B
Ok, I somehow solved the issue. I uninstalled a few times the synapses and installed the 3.0 version and it showed up.
https://gyazo.com/f2e8ba1b3bde7929e9ec609ccc7d18a5

Thank you for your time :d
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