Can't contact support to request am5 upgrade kit. Submit button doesn't work. | Razer Insider
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Can't contact support to request am5 upgrade kit. Submit button doesn't work.

  • January 22, 2026
  • 1 reply
  • 17 views

bestRossoCorsaplane107

I purchased 2 Hanbo aio’s a 240 and a 360 with the explicit understanding that I could easily contact support after I got them and use the serial numbers to request the AM5 upgrade kits as posted in the FAQ of the Hanbo page article id 5779.

After getting my aio’s and using the link to support I enter either one of the serial’s and it says products valid and under war. but the submit button does nothing. I’ve tried 3 different browsers and both been signed in and not signed in. 

How do I contact a support that refuses all contact.

Am I stuck needing to contact seller and return products as defective or does someone have another way to get ahold of support?

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • January 22, 2026

Hi bestRossoCorsaplane107,

I’m here to help. Please PM me with the following so I can kick start a case on your behalf:

Full Name:
Email:
Phone number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name: 
Product Code/Number: 
Product serial number:


Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

Save the shareable files via any online drive account listed here. All the best!


*Thread locked to curb conversation to PM.