Hello when I am trying to complete payment it is showing that I need to do the 2 steps verification and when I try to do it using the phone number method to get the code on my phone number/Whatsapp it keeps giving me an error. And I already
forgot/lost my back up codes. Can someone help me with this?
Hi there,
Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.
Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!
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