Can't fix laptop and its software related but can't factory reset | Razer Insider
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Can't fix laptop and its software related but can't factory reset

  • September 13, 2025
  • 1 reply
  • 25 views
BubblesJADEdaily584

Please help me:

 

So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message:

 

"This preload image is not suitable to current system. Error code: AsusTek Computer Inc"

 

However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number.

This topic has been closed for replies.

1 Reply

Razer.Speedcr0ss

Please help me:

 

So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message:

 

"This preload image is not suitable to current system. Error code: AsusTek Computer Inc"

 

However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number.

Did you use the Razer Blade 17's recovery image on a non-Razer unit (AsusTek Computer)? Suppose we are just reporting one Razer unit here and no non-Razer computer is involved, please ensure to redownload the recovery image of your Razer Blade 17 here using an empty or new secondary storage through this link and follow this process on how to create a recovery stick for the Razer Blade and perform a factory reset here. Otherwise, please send a reply to my PM including the serial number of your Blade 17. I’ll wait for your follow-up.

 

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