Can't get 2-step authentication | Razer Insider
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Question

Can't get 2-step authentication

  • September 4, 2026
  • 1 reply
  • 27 views

I can’t get 2-step authentication for a long while not using it. And I reinstall the authenticator app, it asks for 2-step authentication or QR code. And I try to get a new QR code in my account, and it still ask for 2-step authentication, so this falls into a dead loop. Please help. Thanks

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • September 4, 2026

Hey ​@radioWildWatermelon508,

I understand that you’re experiencing issues with your 2FA. Please submit a ticket by going to this link so our Razer Gold Team can assist with your account. After doing so, just send me a PM with your ticket number so I can call their attention to your case.


*Thread locked to curb conversation to PM. 

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