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Question

can't get sms

  • August 4, 2026
  • 1 reply
  • 8 views
fastSweetBrownlab609

Can't get sms to make a purchase I see a message in red box. Case number (Removed for security purposes))

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 5, 2026

Hi fastSweetBrownlab609,

I understand you’re having issue receiving your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.

If the steps didn't work you can PM me with the following information so I can assist you verify your account. 

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:

 

Thread locked to curb the conversation to PMs.

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