Can't launch games in cortex | Razer Insider
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When ever I try to launch a game with cortex I get this notification and the game doesn't launch. How do I fix this?
Hey there!



Thank you for initiating this thread. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.



Before we begin could you please provide us with further details for us to isolate the concern?



  • Could you please let us know whether you launch your game from this folder: C:\\Users\\XXX\\AppData\\Local\\Temp\\gamenameXXX.lnk? (you can check it from the missing part of your screenshot showing the error) If yes, please try to launch your game via the game's own shortcut, and see whether this issue still occurs.





  • If the issue persists, could you please send us this file so that our engineering team can further investigate this issue: “C:\\Users\\XXX\\AppData\\Local\\Temp\\gamenameXXX.lnk”?





  • Finally, could you please let us know whether you added this game to Razer Cortex manually by clicking the + icon, or you added this game automatically by scanning?



Please feel free to PM me if the info you provided is related to your privacy.



We'll be looking forward to your reply soon. Thank you for your cooperation.



Best regards,

Michelle Chang

Razer Cortex Team
So when it gets to user its going to the other user on my pc, I think that may be the problem. How do I fix this?
Also the games were added through scanning. Its like that for all the games when launching it from Cortex
Hey there!



Thank you for providing us with the above information. We would like you to know that our engineering team is working on this issue. We will update you as soon we already receive feedback on this issue from the appropriate department. Rest assured that we are doing our best to resolve the issue. Thank you for your patience.



Stay safe and have a great day!



Best regards,

Michelle Chang

Razer Cortex Team
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