Can't open RMA request, chatbot is stuck | Razer Insider
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Can't open RMA request, chatbot is stuck

  • March 3, 2026
  • 1 reply
  • 13 views
A
  • Anonymous

I'm trying to get help with my mouse, but I keep getting redirected to the chatbot, which doesn't work.

My mouse is a Naga V2 Pro Dot, and the middle click has stopped working. I've tried all the steps suggested in the support section (firmware, Synaps, etc.), but nothing works. This problem is also present on other machines.

I bought my mouse on Amazon, which redirects me directly to Razer support.
I sincerely hope someone can help me or, at least, direct me to a human being who can assist me.

Here is the information about my product:
Razer Naga V2 Pro - Wireless MMO Gaming Mouse - EU Packaging
Serial Number: (removed serial number)
Product Number: (removed product number))

Thanks !

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@bitLemonLimePEARL308 

I understand that you are having issues with your Naga V2 Pro, specifically with the middle click no longer working. Don't worry, I will create a case for you and forward it to our  relevant team for further assistance. To proceed, please provide the following details via PM so I can kickstart your case:
 

Full Name:
Email address associated with Razer ID:
Phone number:
Country:

Also, please provide your proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


 

*Thread locked to curb conversation to PM. 

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