Can't Re-Pair Razer Viper V3 HyperSpeed with HyperPolling Dongle After Firmware Update | Razer Insider
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Can't Re-Pair Razer Viper V3 HyperSpeed with HyperPolling Dongle After Firmware Update

  • April 19, 2025
  • 1 reply
  • 19 views
GOGreenretroOPAL391

Hi everyone,

 

I accidentally damaged the original USB receiver of my Razer Viper V3 HyperSpeed. To continue using the mouse, I tried using the Razer HyperPolling Wireless Dongle as a replacement.

 

The first time, I was able to pair the mouse successfully. However, after I unpaired it, I was required to update the firmware. Once the update was complete, I could no longer pair the mouse again using the HyperPolling dongle.

 

I've tried restarting, reinstalling Razer Synapse, and following the pairing steps again, but nothing seems to work.

 

Has anyone experienced this before? Any suggestions or help would be really appreciated.

 

Thanks in advance!

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • 174 replies
  • April 19, 2025

Hey ​@GOGreenretroOPAL391,

Did you pair your Razer HyperPolling Wireless Dongle to your mouse by following the steps from this link? If yes, can you send me a PM with the serial number of your mouse so I can verify it in our system and check for applicable workarounds that might address the connection issue?

 

 

*Thread locked to curb conversation to PM. 

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