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Can't recieve sms code

  • July 7, 2026
  • 1 reply
  • 6 views
geoVividCeruleannexus857

Good day, i just tried to purchase starcraft 2 using razer gold but I can’t recieve sms even tho  i have the number for the razer account on my phone. The sale  would end tomorrow

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 7, 2026

Hi geoVividCeruleannexus857

I understand you’re having issue with your Razer account OTP. . Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.

If the problem persists, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
 

You can send me a PM  with the reference number so I can help you coordinate with the team. All the best!

 

*Thread locked to curb the conversation to PMs.

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