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Question

Can't Register a New Product

  • December 11, 2025
  • 1 reply
  • 4 views

I keep getting “Unrecognised Serial Number” when trying to register the Kraken V3 Headset that I bought. 

I have tried all variations for the error message that keeps popping up to no avail.

 

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1 Reply

Razer.Aero
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  • Razer Support
  • December 12, 2025

Hey freshMagentaPink347,

Let me assist you with your concerns. Please PM me with your picture showing the headset’s serial number and proof of purchase for validation. Kindly set the file to "Public" or “Anyone Who Has The Link” so I can access the file. All the best!
 

*Thread locked to curb the conversation to PMs.