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Can't register product

  • August 18, 2020
  • 1 reply
  • 10 views
T
Hi, I've been trying to register my Razer basilisk ultimate + dock on https://razerid.razer.com/products/new, but everytime I try to submit the form, I get an error message saying 'Item serial number does not match product number'. I double checked but everything is filled out correctly. Please help!
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • August 19, 2020
    Please send me the serial number on the mouse so I can help you register the device. *Locking this thread to curb conversation to PMs.
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