Can't select output device in the 7.1 Surround Sound app. | Razer Insider
Question

Can't select output device in the 7.1 Surround Sound app.

P

Can’t get it work. The dropdown menu is disabled.

I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.

This official tutorial didn’t help. According to the tutorial:
1) On the step 9 I don’t have the “Razer” in the list of manufacturers.

2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.

The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.

Please, help to resolved the issue.

 

 

11 Replies

Razer.Speedcr0ss
Userlevel 7

Can’t get it work. The dropdown menu is disabled.

I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.

This official tutorial didn’t help. According to the tutorial:
1) On the step 9 I don’t have the “Razer” in the list of manufacturers.

2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.

The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.

Please, help to resolved the issue.

 

 

 

Please try removing all Razer-related files using the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer, and reinstall the 7.1 Surround Sound and any supplementary update you’ll receive. Let me know how it went.

P

Performed all the steps, but still the same issue.

 

 

Razer.Speedcr0ss
Userlevel 7

Performed all the steps, but still the same issue.

 

 

 

Thanks for letting me know. If you are using VPN, please disable it and see if the application work again. Otherwise, please submit a case here or send me a PM so I can help you initiate a support ticket. Thanks for your cooperation.

Y

Performed all the steps, but still the same issue.

 

 

 

Thanks for letting me know. If you are using VPN, please disable it and see if the application work again. Otherwise, please submit a case here or send me a PM so I can help you initiate a support ticket. Thanks for your cooperation.

i have the same problem and this didnt fix it

A

Although I can select an Output Device, there is no audio neither when using the built-in audio device (Realtek, through cable) nor when using the Barracuda X 2.4 dongle.

 

There is audio when not channeling through the 7.1 Surround Sound app, so the headphones work great. But no audio at all when using the app.

 

Is there a resolution for this?

R

Can’t get it work. The dropdown menu is disabled.

I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.

This official tutorial didn’t help. According to the tutorial:
1) On the step 9 I don’t have the “Razer” in the list of manufacturers.

2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.

The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.

Please, help to resolved the issue.

 

 

 

Please try removing all Razer-related files using the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer, and reinstall the 7.1 Surround Sound and any supplementary update you’ll receive. Let me know how it went.

Hi, I’ve had the same issue, tried this and it worked. I had  Razer Synapse and Cortex installed, I deleted them first and then cleaned the drivers using your method. Reinstalled 7.1 Surround Sound and now I have an option in the playback dedvice.

W

Hi,

I’m having the same issue with my new blackshark v2x - Surround Sound app only detects the Realtek as output device  and 7.1 Surround Sound is not shown in the drop down but it is available in windows audio settings - help, please ?

thank you

U

I’m having the same issue please help

W

Hi Umo - just to say that I found an instruction video (sorry don't have the link but if you Google should find easy) and turns out the app drop down list is not suppose to include the 7.1 Surround Sound option - as long as you have that selected under windows audio settings then you should be good to go. Audio on mine is great ! 

U

Please post the link I still can fix my issue

Esbern85

im also facing the same issue.. anyone able to help?

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