It’s brand new. It works. It says firmware update is required. I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB. The update button never becomes enabled to be clickable. I’ve tried multiple cables to make sure it wasn’t the cable. The one in the box charges the headset just fine and should work. Any ideas? It keeps harassing me to update firmware but I can’t! Any ideas or do I need to do some formal support?

holy shit! so many people with same problem and support is just giving generic troubleshooting answers?I just got my brand new blackshark V2 2023 and synapse asked for firmware update; downloaded the updater and ended up with “Something went wrong...”; tried it again and realized headset firmware is updated but the problem is the dongle which won’t update! tried all usb ports with no hub or extension, still no luck

Can't update Firmware Blackshark V2 Pro

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Can't update Firmware Blackshark V2 Pro

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