Can't update firmware deathadder elite

ImNotNicoZ
So.. i've been trying to update the firmware on my Razer Deathadder Elite for a while now, but every time i try it the razer updater starts everything and then rollbacks while disconnecting and reconnecting the mouse all by itself. Can someone help me? Here is the video of it happening:

Media not available

Thanks

Thanks for creating this video/thread. Feel free to send me a ping including the mouse serial number and Synapse 3.0 logs so I can initiate an investigation.

ImNotNicoZ
So.. i've been trying to update the firmware on my Razer Deathadder Elite for a while now, but every time i try it the razer updater starts everything and then rollbacks while disconnecting and reconnecting the mouse all by itself. Can someone help me? Here is the video of it happening:

Media not available

Thanks

Hey, did you've tried to upgrade FW on other PC (to exclude some software/driver problems on your PC)?

FiszPL
Hey, did you've tried to upgrade FW on other PC (to exclude some software/driver problems on your PC)?

Yes i tried

Razer.Speedcr0ss
Thanks for creating this video/thread. Feel free to send me a ping should you need other assistance.

So.. i tried uninstalling razer synapse 3.0, launched razer driver cleanup tool and reinstalling synapse 3.0. Now the situation is even worse than before. It gets stuck at "Entering bootloader" and the only way to use my mouse is disconnecting and reconnecting it. Here is the (*Omitted) What can i do?

ImNotNicoZ
So.. i tried uninstalling razer synapse 3.0, launched razer driver cleanup tool and reinstalling synapse 3.0. Now the situation is even worse than before. It gets stuck at "Entering bootloader" and the only way to use my mouse is disconnecting and reconnecting it. Here is the (*Omitted) What can i do?

I removed the logs from the public view. Let's continue our conversation privately by clicking this link.

Razer.Speedcr0ss
I removed the logs from the public view. Let's continue our conversation privately by clicking this link.

can you also help me with a connectivity error?

thlobato
can you also help me with a connectivity error?

Please check if the issue happens while connecting the device to another computer or USB port. Please gather your Synapse logs first, then download and install our Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Restart your computer and reinitiate the update. I’ll be locking this thread now. Feel free to submit a case to our Support Team or send me a PM so I can assist you further.