Can't update or downoad software again...

So. i purchassed the THX spatial audio software. Except i have an audio bug and i wanna try to uninstall it and reinstall it. except i have Razer installer that bug and tells me he can’t access the server and download anything.. so i try to download it manually on razer website except it ONLY offer me to buy it again.. so i go in my account to see if i can download the software there but it don’t appear, so i look for the mail that i got that confirm that i purchassed the software and clic on the link they gave me to go download it and it send me on the page to buy it AND I FEEL LIKE I’M GOING INSANE!!! 

is that too much to ask to have a website that isn’t a bloated mess with some easy to find download links? 

please help.