Can't use 2FA because Lost Access to old mobile number. | Razer Insider
Skip to main content
Question

Can't use 2FA because Lost Access to old mobile number.

  • October 2, 2026
  • 1 reply
  • 7 views

I want Reset 2FA and Change to a new mobile number because Lost Access to old mobile number. I just Reload my balance. But when I wanted to use it, it asked for 2FA sent to my old number. So now I can't use that balance because of the 2FA requirement. I forgot that using it requires 2FA, since it's been a while.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • October 2, 2026

Hey ​@Noodin13,

For all Razer Gold concerns, please submit a ticket by going to this link so our Razer Gold Team can assist with your account. After doing so, just send me a PM with your ticket number so I can call their attention to your case.


*Thread locked to curb conversation to PM.

 

CookiesAccessibility statement