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can you help my case

  • March 23, 2026
  • 2 replies
  • 14 views
M

Hello razer

Sorry for the impatient,i want my case to be solved because ive waited for 1 week already. My case number is (REMOVED)

This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • March 23, 2026

​@Razer.Ten ​@Razer.Aero ​@Razer.ScarletRouge 

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 24, 2026

Hello razer

Sorry for the impatient,i want my case to be solved because ive waited for 1 week already. My case number is (REMOVED).

Hi moneky1,

I’ve reviewed your case and checked your device’s serial number. It appears that this serial number is already linked to a different account, which raises the possibility that the mouse may be counterfeit. This could be why Razer Synapse 4 is unable to detect the device. If you need further assistance, please send me a PM with a copy of the store invoice/receipt so I can verify. Thank you!


*Thread locked to curb conversation to PMs.

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