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Cannot access razer account

  • June 2, 2021
  • 1 reply
  • 1 view
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Hello i have purchased THX spatial sound, and have a razer headset keyboard and mouse. after getting a new PC i cannot reactivate the Spatial sound with the code i have, nor do i have a clue what the account was are there any options for me at this point? Edit: also to add surround sound 7.1 came with my headset but cannot activate that either
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • June 2, 2021
Can you remember the email address you used to register the devices or activate the code? For now, send the serial numbers to me. I can use those to check the accounts they are bound to and look into linked activation codes. As for reactivation, there shouldn't be a need for one. As long as you log into the same account, you'd have full access to the app. *Thread locked to curb the conversation to PMs.
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