Cannot apply lightning profiles after updating to Synapse 4 | Razer Insider
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Question

Cannot apply lightning profiles after updating to Synapse 4

  • July 8, 2025
  • 2 replies
  • 77 views
K

I did the inline/banner update from Synapse 3 to Synapse 4. I also migrated all profiles to version 4.

I can also see the profiles for my laptop, mouse etc.

However, when selecting a profile the profile does not get applied to the device. Meaning that the colors on the device is not being updated.

As a test I reinstalled Synapse v3 and after a reboot all my color settings automatically gets applied to my devices.

But as soon as a I update to v4 and migrate all profiles I am no longer able to change the color of my devices using my migrated profiles.

It feels like v4 is very unstable.

Any help to troubleshoot?

 

All the best,

/K

    2 Replies

    K
    • KingXDeDeDe
    • Insider Mini
    • July 15, 2025

    Having the same issue at the moment. I’m being told the profiles have been migrated successfully but I see no way to select them for any of my devices in the new chroma client.

      K
      • kalbinsson
      • Author
      • Insider Mini
      • July 31, 2025

      I retried again today. Same issue.

       

      And just to be clear, all devices loses their color settings. And when applying my old chroma saved files. Nothing happens.

       

      But as soon as I uninstall version 4 and re-install version 3 all devices get their correct color configurations.

      Please advice,

       

      /K

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