Cannot cancel or start return of mouse | Razer Insider
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Cannot cancel or start return of mouse

  • March 27, 2024
  • 2 replies
  • 90 views
TAC-Gator

I ordered the wrong mouse and have not received it yet (I don’t know if it has been shipped or not).  So, I tried to make a return using the provided prompts for returns, but I get en error message stating that is does not recognize the order number.  I tried to get help via chat or support ticket, but it is asking for a serial number which I do not have.  I would like to cancel the order but cannot find where I can speak to someone.

Best answer by FiszPL

https://mysupport.razer.com/app/warranty-support choose Razer.com orders and then Cancel my order check both boxes and you’ll be able to contact Razer Support without entering s/n.

    2 Replies

    TAC-Gator
    • TAC-Gator
    • Author
    • Insider Mini
    • March 27, 2024

    How can I contact support?  No chat, no email, only links that do not work.  I am very frustrated with this support and perhaps I may look elsewhere for purchases.

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • Answer
    • March 28, 2024

    https://mysupport.razer.com/app/warranty-support choose Razer.com orders and then Cancel my order check both boxes and you’ll be able to contact Razer Support without entering s/n.

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