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Question

Cannot change Razer ID phone number

  • April 25, 2026
  • 1 reply
  • 20 views
ZenocidePFC

Hi support team,

I am currently locked out of my Razer ID account because I changed my phone number and can no longer receive the 2FA OTP.

To make things a bit more complicated, I do not remember the old phone number that was originally linked to the account.

Could a support member please send me a PM? I am happy to provide whatever other account details are needed (registered email, billing info, date of birth, etc.) to verify my identity so we can reset or remove the 2FA.

Thank you,

    This topic has been closed for replies.

    1 Reply

    Razer.sushi.boi
    Forum|alt.badge.img

    Hello there, ​@ZenocidePFC!

     

    I can definitely help you in updating your phone number. Please provide the following details via PM.

     

    1. Razer ID:

    2. Email address:

    3. Date of Birth:

    4. Complete Name:

    5. Old phone number:

    6. Country:

    7. New phone number:

     

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