Cannot enter Razer web chat, just a looping information box, also can't find an email address for support? | Razer Insider
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Cannot enter Razer web chat, just a looping information box, also can't find an email address for support?

  • November 6, 2025
  • 1 reply
  • 25 views

Hi, I’m trying to get support for my Razer mouse, the scroll wheel has stopped working, cleaned, updated firmware, tried different ports and PC’s to no avail. I was able to to enter my serial number and it’s covered under warranty, less than a year old. 

 

Is there a way to contact support here?

 

Thanks (:

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1 Reply

Razer.Ten
  • Razer Support
  • November 6, 2025

Hi ​@Boomstick777,

Let me assist you with your mouse. Can you send me a PM with the serial number so I can verify it in our system and use it when I forward your case to our Technical Team? Please also send a photo of your receipt/invoice so I can include it as well. You can upload it to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.

 

 

*Thread locked to curb conversation to PM.