Cannot update firmware for Basilisk v3 X Hyperspeed (while trying to fix the restart issue) | Razer Insider
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Question

Cannot update firmware for Basilisk v3 X Hyperspeed (while trying to fix the restart issue)

  • August 13, 2025
  • 3 replies
  • 243 views
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I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.

I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. 

But I am stuck at this screen below becuase the updater does not recognize the dongle when connected.

 

I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? 

Much thanks. 

Looking forward to hearing from the Razer Support.

hitplaneHansaYellow371
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3 Replies

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  • Hany.alsamman
  • Insider Mini
  • September 20, 2025

I have the same issue with firmware update, it does not detect the mouse, why ?? (PM2525H30300663)

 

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Seydenek
  • Seydenek
  • Insider Mini
  • September 29, 2025

Same problem with my mouse, it started to losing connection via 2.4 ghz. I wanted to update it but  I cant 

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i have the same problem with the Basilisk X Hyperspeed, but on the next step. The update arrive at 40% then it blocks and starts from the beginning by making my click “update” again, and i do this cycle for a big amount of time before closing the updater

Seydenek
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