Cannot update firmware for Basilisk v3 X Hyperspeed (while trying to fix the restart issue) | Razer Insider
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Cannot update firmware for Basilisk v3 X Hyperspeed (while trying to fix the restart issue)

  • August 13, 2025
  • 7 replies
  • 315 views
B

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.

I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. 

But I am stuck at this screen below becuase the updater does not recognize the dongle when connected.

 

I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? 

Much thanks. 

Looking forward to hearing from the Razer Support.

    7 Replies

    H
    • Hany.alsamman
    • Insider Mini
    • September 20, 2025

    I have the same issue with firmware update, it does not detect the mouse, why ?? (PM2525H30300663)

     

      Seydenek
      • Seydenek
      • Insider Mini
      • September 29, 2025

      Same problem with my mouse, it started to losing connection via 2.4 ghz. I wanted to update it but  I cant 

      E

      i have the same problem with the Basilisk X Hyperspeed, but on the next step. The update arrive at 40% then it blocks and starts from the beginning by making my click “update” again, and i do this cycle for a big amount of time before closing the updater

        R
        • RuthlessTrust
        • Insider Mini
        • December 21, 2025

        Same problem, actually there doesnt seem to be a firmware/software for the V3 X Hyperspeed, only V3 and old Hyperspeed.
        How to get support into this?

        KhaWtAaN
        • KhaWtAaN
        • Insider Mini
        • December 23, 2025

        Same problem. Why any support, reply on this question?

        pulsefeverArcticLime952

        Same problem, 

        I hope someone has a fix for this problem and replies to this.

        pulsefeverArcticLime952

        So guys, 
        I just found a solution for me:

        I have a 2.4 GHz Headset and when I turned it off, the mouse is working completly fine. So i guess it has problems with other 2.4 Ghz devices.

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