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Question

Cant create warranty ticket

  • January 6, 2026
  • 1 reply
  • 31 views

Hi, I'm unable to open a warranty ticket for the Hanbo Chroma 240aio. One of the AM4 standoffs broke off into the screw, and I lost another screw. Please assist. I can provide purchase receipt from Newegg and pic of the broken standoff and screw when I get home a little later today. 

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1 Reply

Razer.Aero
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  • Razer Support
  • January 7, 2026

Hi skandyuk,

I’m here to help. Please send me a PM, and fill in the following so I can initiate a case on your behalf:
Full Name:
Email:
Phone number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Product Name:
Product Code/Number:
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

 

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