cant find product in database when trying to buy extended warranty | Razer Insider
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Question

cant find product in database when trying to buy extended warranty

  • February 21, 2026
  • 1 reply
  • 5 views
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i have a razer blade 16 2025. trying to buy the extended warranty. when putting in serial number i keep getting error cant find product in database……… 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 21, 2026

Hi saveant69,

Did your purchase the Razer Blade 16 brand new? Note that RazerCare Essential can be purchased up to 11 months after product purchase and RazerCare Elite can be purchased up to 15 days after product purchase. You may check RazerCare eligiblity for your existing Razer gear. Please also contact The RazerCare Protection Team at https://customer.centricity.com/#/ or 800-210-2281 and provide the name and phone number you purchased the product under so they can assist you accordingly. Have a good one!

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