Cant hear audio in front of me with THX

Hello, I am using a Razer Kraken Ultimate and recently I have been having some issues regarding surround sound. Whenever I play a game, I cant hear sound Infront of me. This doesn't apply to THX only. Whenever I use a games built in surround sound. I still cant hear audio in front of me. Its so annoying because I cant hear an enemy while looking where I think they are. Any help?