Cant receive 2-Step Authentication | Razer Insider
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Question

Cant receive 2-Step Authentication

  • January 26, 2025
  • 1 reply
  • 46 views
KaraageHyu

for the past 3 days I have been trying to use my razer gold balance, but every time I confirm my order, it always ask for 2-Step Authentication code, the phone number is right and my number is active but I don't receive any code, I thought maybe there's a delay but after a few days I tried again same issue, I tried to check my backup code same issue. What am I going to do with my gold balance if I can't even use it to buy because of how complicated on sending a code to my number? 

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1 Reply

Razer.sushi.boi
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Hello there, ​@KaraageHyu!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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