It’s been very hard to contact support. I am trying to purchase using topped up Gold for a gacha game’s time limited event but I can’t receive OTP. Attempted New Code so many times but nothing is being sent. All other options like the option for an Authenticator app even requires OTP to be accessed (so what is the point?). I eventually start to receive the error below. Is there a known issue? This looks widespread.
Hi vinceeberezer13,
For Razer Gold account 2FA issue, kindly submit a ticket or contact our Razer Gold Support Team via Live Chat. Make sure provide them with following information below so they can validate your account.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
If you need further help, PM me your case ID number so I can notify the assigned team. All the best!
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