Cant register my razer product | Razer Insider
Question

Cant register my razer product

  • 15 March 2024
  • 1 reply
  • 42 views
M

Hi,

I have bought a new keyboard that I’m trying to register as a device but even though I’m entering the serial number, model no I get stuck with “product number is invalid”

Found the tooltip about certain letters and numbers that could be mixed and have tried different kind of combinations.
This is really frustrating since I also cant contact support (wich requires you to enter serial number)

So kinda stuck at the moment...
I find it really weird that they have certain letters and numbers in their serial number system that could be mistaken with each other.

Any help please.

 

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1 Reply

Razer.Speedcr0ss
Userlevel 7

Hi,

I have bought a new keyboard that I’m trying to register as a device but even though I’m entering the serial number, model no I get stuck with “product number is invalid”

Found the tooltip about certain letters and numbers that could be mixed and have tried different kind of combinations.
This is really frustrating since I also cant contact support (wich requires you to enter serial number)

So kinda stuck at the moment...
I find it really weird that they have certain letters and numbers in their serial number system that could be mistaken with each other.

Any help please.

 

Please send me your device serial number via PM so I can verify its details and speed up your product registration. I’ll be locking this thread to divert our conversation privately. Thanks for your cooperation.

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