My gift card I just bought is not working. How can I redeem this and how can I call someone for support I'm trying to send it to my husband and it's not going through.
Question
card is not working
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- Razer Support
Hello Allysonmonroe,
For Razer Gold concerns, please submit a ticket or contact customer service via Live Chat. To help them sort it out fast, make sure to include all the details and photos of your card, and double-check that everything matches the requirements. Kindly ensure to follow the specifications as below:
1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.
After submitting it, PM me your ticket number so I can notify the team about your concern. Have a good one!
*Thread locked to curb conversation to PM.
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