Cards was mistakenly scratched, so the first 2 digit pins scratched off | Razer Insider
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I recently purchased a razer gold gift card of 25 dollars and realized at the end that the 2 fist digits of the card I mistaking scratch it off and I couldn’t redeem my gift card how can I get those missing codes?

Hi ParrotPinksoloIVORY501,

Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and screenshots showing the issue. Attach the file to your case for fast resolution.

  1. Proof of Purchase (Purchase receipt and Activation receipt)
  2. Razer Gold PIN/ Gift Card

Kindly ensure to follow the specifications as below:

  • Everything has to be a separate image.
  • Do not stack the gift card and receipt.
  • Do not blur or mark on the gift card and receipt.
  • Kindly change the file size to a smaller size.
  • Kindly ensure that the images are clear and show all four corners.

Save the shareable files via any online drive account listed here. You can PM me the reference number here so I can help you coordinate with the team. All the best!

​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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