Dear Razer Support Team,
I was surprised to receive a notification that my support case had been closed.
In your previous email, you informed me that you were waiting for feedback from the relevant technical team regarding my Razer Kraken V3 Pro battery issue. That is exactly why I did not send another reply — I was waiting for the update you told me to expect.
I was not ignoring the case or abandoning my request. I was simply waiting for your team to provide the promised feedback and a proper explanation or solution to the issue.
The problem remains unresolved. The battery percentage still drops abnormally, and the headset continues to give low-battery warning tones despite the inconsistent battery readings.
Please reopen my original support case and continue the investigation with the relevant technical team. I would appreciate it if you could review the previous correspondence rather than treating this as an entirely new issue.
I have cooperated with the troubleshooting steps provided so far, and I expect a proper follow-up on the technical team’s findings.
Thank you for your understanding. I look forward to your response and to having this issue resolved.
Best regards,
Mahmoud