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casque

  • June 16, 2026
  • 1 reply
  • 12 views
classicCitrineside398

Bonjour je viens de recevoir mon casque v2pro pour ma ps5 m'ait je n'arrive pas a le connecter merci bien de m'aider 

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    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • June 16, 2026

    Bonjour je viens de recevoir mon casque v2pro pour ma ps5 m'ait je n'arrive pas a le connecter merci bien de m'aider 

    This translates as:
    Hello, I just received my V2 Pro headset for my PS5 but I can't connect it. Thank you for your help.

    Hi classicCitrineside398,

    I understand you’re having trouble connecting your headset to your PS5. To help us check the exact model and assist you, could you please send me a PM with the device serial number for me verify the model. Also, to help us with troubleshooting, please let me know:

    • Are you trying to connect it using the USB wireless dongle, Bluetooth, or audio cable?
    • Does the headset power on normally?
    • Is the PS5 detecting the headset at all?
    • Have you already tried connecting the dongle to a different USB port on the PS5?
    • Have you tested whether the headset connects properly with another device?

    Note: The Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. Thanks!

     

    *Thread locked to curb the conversation to PMs.

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